Delivery & Returns

DELIVERY

We aim to dispatch all orders within 48 hours

UK   

Standard shipping applies to all orders. We use Royal Mail 1st class and aim to have your parcel with you in 2-4 days from date of order.

WORLDWIDE  

For all European and International shipping enquires please contact via our email info@fivewildones.com
 

RETURNS 

If you are not happy with your purchase, simply return it to us within 14 days of receipt for a full refund provided that the product(s) are returned complete, in perfect condition, unused, and in the original packaging.  If they are not in their original packaging or another suitable box we will not be able to refund you as they will be unsellable.  

Please send an email prior to returning any item, stating your invoice number and the reason for return to info@fivewildones.com

Customers are responsible for the postage of returns.  We recommend you obtain a proof of postage certificate.  We cannot accept responsibility for parcels lost in transit.  

Your refund will be processed and a credit will automatically be applied to your original method of payment.  

EXCHANGES 

We are unable to exchange products.  If you wish to choose a different item, please follow the RETURNS process above and then place a new order for your preferred item. 

FAULTY PRODUCT

If a product is faulty on receipt, please notify us as soon as possible via email info@fivewildones.com and within 2 working days.